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Frequently Asked Questions

 

Answers to frequently asked questions can be found in the Terms and Conditions.

Index

 

How do I obtain a parking permit?

Create an account here and then request a permit.

 

What is the cancellation policy?

We have a fifteen (15) day written cancellation policy. We need to receive your written request for cancellation by the 15th of the month, your parking will be cancelled that month. Cancellations received after the 16th of the month will place you responsible for the entire next month of parking. We do not pro-rate the cancellation policy.

 

How do I pay for my parking?

You are able to pay by credit card (set up recurring payment monthly), check, or money order are all acceptable methods.

 

Is my monthly parking valid at all locations?

No, the monthly permit is valid only for the location and times for which it was purchased.

 

How are permits approved and spaces assigned?

Permits are approved on a first come, first serve basis. Unless the location offers “Reserved” parking, all monthly spaces are first come, first serve.

 

How will I know that I was approved and assigned a space?

You will receive a confirmation email of your request being submitted. You will then receive another email once your permit request has been approved

 

Will I need to display a permit in my vehicle?

No. Parking Company will enforce space assignments using the vehicle information and license plate provided in your PermitPoint account.

 

What if there is a discrepancy on my credit card statement?

Email info@nwprk.com